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At Monday Bazaar, we prioritize your satisfaction and aim to ensure a positive shopping experience. If you are not entirely satisfied with your purchase, we offer a comprehensive refund and return policy to address your concerns. Please review the following policy details:
We accept returns within 14 business days from the date of delivery. This extended period provides you with ample time to inspect your purchase.
To be eligible for a return, the item must be:
Unused, in its original packaging, and in the same condition as received.
Accompanied by a receipt or proof of purchase.
If you receive a damaged, defective, or incorrect product, please contact us immediately with proof of the issue (such as clear photos) within 7 business days of delivery.
Upon verification of the issue, we will offer a choice of a full refund, product replacement, or store credit.
A complimentary gift will be provided with replacements as a token of our apology for any inconvenience caused.
To initiate a return, please contact our customer service team via WhatsApp at +97142692605 to request a Return Authorization (RA) number.
Securely package the item(s) with the RA number clearly marked on the package, and ship them back to us within the specified return period.
We recommend using a trackable shipping service to ensure that your return reaches us safely.
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7-10 business days to the original payment method used for the purchase.
If the original payment method is unavailable, refunds may be issued as store credit.
The following items are not eligible for return or refund:
Items marked as final sale or clearance.
Personalized, customized, or made-to-order products.
Perishable goods, including food and flowers.
Intimate items (e.g., undergarments) and opened personal care products for hygiene reasons.
Any exceptions to this policy will be clearly stated on the product page.
If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability and may require additional time.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Original shipping costs are non-refundable unless the return is due to our error.
A restocking fee of up to 15% may apply to returns of certain high-value items or bulk orders. This will be communicated at the time of the return request.
For any questions or assistance with the return process, please contact our customer service team via WhatsApp at +97142692605. Our team is available to help you with any concerns or clarifications you may need.
Note: This refund and return policy is subject to change without prior notice. Please review this policy regularly for any updates or modifications.
Reach out to us through any of these support channels
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